Terms and Conditions of Sale

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Little Grouse website at www.littlegrouse.co.uk (the "Website").

The Website and the Goods are provided by Little Grouse Ltd., a company registered in Scotland under number SC566064 whose registered office at Mo Dhachaidh, Bridgend of Lethnot, Edzell, Brechin DD9 7UQ ("Little Grouse", "we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. You can contact us by emailing victoria@littlegrouse.co.uk or by calling 07800 734030.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from the Website.

We reserve the right to change the terms and conditions under which the Website and the Goods are provided at any time. Any such change in the terms and conditions will be effective upon all new orders made once the changes are included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at victoria@littlegrouse.co.uk

 

Section 1 - Our Website and Goods

  • This section sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions of use, which together with our Privacy Policy, govern Little Grouse Ltd.’s relationship with you in relation to this website.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • Only one promotional code can be used at a time;
  • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
  • All sizes and measurements are approximate;
  • All Goods are subject to availability - we may not be able to supply your order;
  • We will deliver all Goods to you as soon as reasonably possible and in any event within thirty (30) days' after the day on which we accept an order;
  • We may need to change the Goods to reflect changes in relevant laws and regulation requirements.

You are responsible for ensuring that all details in relation to your account remain confidential at all times.

 

Section 2 - Buying & Reserving Goods and Delivery

  • This section sets out some terms which apply to your purchase or reservation and delivery of Goods from us through the Website.

 2a) Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

    • adding Goods to your shopping cart;
    • checkout step 1 – amend/confirm shopping cart;
    • checkout step 2 – address details;
    • checkout step 3 – confirm shipping method; and
    • checkout step 3 – payment details and confirmation of Order.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select to pay by credit/debit card, PayPal, Google Pay or Apple Pay we will process the payment after you submit your Order. Your credit or debit card will be debited after the Order has been accepted by us and the Order is marked as dispatched.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product and postal tracking information. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.

2b) Delivery

We currently offer the delivery options detailed on www.littlegrouse.co.uk/pages/shipping-and-delivery

We endeavour to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Little Grouse nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

No changes can be made to the delivery address after the Order has been made.

 

Section 3 - Returning Goods

  • This section sets out the terms which govern your right to return any Goods that you do not want to keep.

You can, at any time within thirty (30) days of receiving Goods from us, cancel your contract and return any Goods to us in the condition that they were sold by.

You must then, within thirty (30) days of receiving the Goods, return the Goods to us by sending them via Royal Mail in a securely wrapped parcel to Little Grouse Returns, Mo Dhachaidh, Bridgend of Lethnot, Edzell, Brechin DD9 7UQ. We strongly recommend using a tracked postal service when returning goods, as lost return shipments will not be refunded. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

In addition to the thirty (30) days' returns period granted to you under this section of the terms and conditions, if you change your mind once you've received your Order and if you reside in UK, ROI and EU, you will enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations") as amended or superseded from time to time. If you wish, you may notify us at the email address victoria@littlegrouse.co.uk informing us that you have changed your mind in respect of the Order and that you wish to cancel your contract before the end of the statutory cancellation period (fourteen (14) days from the day after you receive the Goods). You must then return the Goods to us in the manner specified in this section in order to receive your refund.

Nothing under these terms and conditions affects your legal rights.

If you wish to return your Goods, follow the instructions outlined below:

  • Write your name, address, postcode and order number on the returns section on the dispatch note.
  • Complete the dispatch note and enclose it with your Goods.
  • Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
  • The returns address is Little Grouse Returns, Mo Dhachaidh, Bridgend of Lethnot, Edzell, Brechin DD9 7UQ.
  • Organise shipping with your preferred provider. Please retain your receipt as proof of postage.

Provided you have notified us in writing that you have changed your mind and wish to cancel your Order under the Consumer Contract Regulations, and the return of your Goods also meets the terms of this section, you will be entitled to a full refund. We may reduce your refund of the price of Goods (excluding the costs of delivery) if you have failed to take reasonable care of the Goods, whether whilst in your possession, or when returning the Goods, by way of compensation, to either repair the Goods or cover any of our loss.

The delivery cost of returning the Goods to us is your responsibility.

Refunds will be made within fourteen (14) days from receipt of the returned Order.

 

Section 4 - General Terms Relating To Our Relationship With You

  • This section sets out some general terms that govern our relationship with you and purchases by you.

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause that is beyond our reasonable control.

Any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this terms and conditions is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

All notices which we need to give to you under these terms and conditions will be sent by us to the e-mail address you provide at check-out.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any and all preceding and contemporaneous agreements between us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

'Little Grouse' and its associated devices are trademarks belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without our written permission.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by laws of England, Northern Ireland, Scotland and Wales.

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