Frequently Asked Questions

Can I track my order? Yes, you will receive an email confirming when your order has been dispatched. This email will contain your tracking number and a link to the postal tracking service. Simply enter your tracking reference for an up to date shipping status.
Are your garments true to size? Our products are all cut to allow little ones to be active without restriction. For a better idea of sizing, please see our Size Guide.
Do you offer international delivery? Yes, we can ship internationally! Please see Delivery and Returns.
An item from my order is missing/faulty/damaged – what should I do? Please contact us by calling 01356 660392/07800 734030 or emailing victoria@littlegrouse.co.uk stating your order number.
Can I return my order? Yes, please contact us by calling 01356 660392/07800 734030 or emailing victoria@littlegrouse.co.uk stating your order number. You will have a returns slip enclosed within your order package. We strongly recommend using a tracked postal service when returning goods, as lost return shipments will not be refunded. (Please note that personalised items are exempt and are only eligible for return if the product is faulty.)
What is your returns policy? We are happy to refund/exchange any item or partial/full order that is returned to us within 30 days, excluding personalised items. Please notify us by email or phone prior to shipping your order, so that we are aware of its return. Please ensure that the item is returned in its original condition – unworn, clean, with tags attached and in its original packaging.
For more information, please see Delivery and Returns.
How long will it take to process my refund? We aim to process all refunds within 7 working days of having received the returned order. Please note that funds may take additional time to return to your account, depending on your bank provider’s terms. You will receive an email confirming the completion of your refund.
Can I exchange an item? Yes, we are happy to exchange any item that is returned to us within 30 days. Please notify us by email or phone prior to shipping your order, so that we are aware of its return.  Please ensure that the item is returned in its original condition – unworn, clean, with tags attached and in its original packaging. You will have a returns slip enclosed within your order package. We strongly recommend using a tracked postal service when returning goods, as lost return shipments will not be refunded.
How can I pay? We accept all major credit and debit cards (VISA, MasterCard, American Express). Payment can also be made using Paypal, Google Pay and Apple Pay.
Can I amend or cancel my order? For cancellations, please contact us by calling 01356 660392/07800 734030 in the first instance. Unfortunately, we cannot amend orders once they have been placed.
I have a promotional code – how do I use it? Promotional codes must be entered in the ‘Discount’ text box at checkout, in order to be applied to your purchase. Only one promotional code may be used at a time. Please note that we cannot amend an order in the event of a promotional code being missed off – ensure that you are satisfied that the promotional discount has been applied before confirming your order.
Where are your products manufactured? We are very proud to confirm that all of our products are designed and made in the UK using superior-quality materials from British suppliers.
Can Little Grouse donate prizes or sponsor a fundraising event? Support for charity and fundraising events is very important to us. We carefully consider every request that is sent to us and we would love to support every one, but due to the number of requests that we receive for very worthwhile causes, we do have to put a limit on the number of events/charities that we can support.
 
If you have a question that isn’t covered in our FAQ section, please contact us by calling 01356 660392/07800 734030 or emailing victoria@littlegrouse.co.uk and we’ll be happy to help!
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